Speaking with Women
Speaking with women is a global conversation on being visible and crafting your professional path when you are a woman.
The options we have, the brands we build, the permissions we give ourselves.
It is a show about showing up.
You will hear the voices of real women from all over the world discussing a variety of subjects. There are special editions such as the 2020 Virtual Coffee Tour or the Unmistakable series, but also solo episodes where we dive into some of the more common roadblocks you might encounter as a professional woman and what you can do to Find your Voice, Own your Story and Step into your Power.
Speaking with Women
Ep. 46 Unmistakably Deliberate: Chelsea O’Meara: AVP Canadian Banking Contact Center TD Bank
On this episode, I had the pleasure of speaking with Chelsea O’Meara, AVP Canadian Banking Contact Center TD Bank. An organization where she spent the bulk of her 18+ year career in leadership roles building high performing teams and leading complex organizational transformation projects. Chelsea is also a self-declared obsessive learner who wears the label of Change Nerd with enormous pride and is highly involved in the global Change Community.
I have known Chelsea for many years, and she's a great friend of mine. She is a deeply empathetic leader who sees you fully, accepts you no questions asked and then does what it takes to make you feel safe enough to show up as your best self. And that is what you will feel transpire in our conversation from the get go. I hope you enjoy the episode, I really enjoyed this conversation.
Chelsea’s Word: Deliberate
04:25 - Chelsea shares memories of her childhood, and how by studying her environment she was always uplifting others and rooting for the underdog
11:05 - She explains the SCARF model (status, certainty, autonomy, relatedness, and fairness) by David Rock, and how she leverages it to understand people and build relationships
15:31 - On the importance of language, and how using different words can entirely change a conversation
28:27 - Chelsea explains her understanding of visibility, and how it requires us to show up unapologetically ourselves
32:49 - I ask her how she manages showing up in front of executives, and what she does to ensure the work gets done
37:26 - Her key takeaways: be certain about your beliefs and know your superpower
You can find Chelsea on LinkedIn
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